Product Support Specialist
MEG are currently recruiting for a Product Support Specialist to join their team.
About the Role:
MEG is seeking a talented Product Support Specialist to join our rapidly expanding product team.
In this role, you will play a critical part in the day-to-day administration of the product department. Your responsibilities will include maintaining documentation, creating training assessments, and engaging in various interesting projects.
You will work closely with the Head of Product and cross-functional teams to streamline processes, support product development, and contribute to the overall efficiency and success of the department. Your role will be integral to ensuring the seamless operation and continuous improvement of our product offerings.
If you’re looking for a diverse company with a fun culture and the opportunity to develop as a professional, this might be the job for you.
Primary Responsibilities:
Administrative Support: Provide comprehensive administrative support to the product team, handling miscellaneous requests and ensuring smooth daily operations
Create Learning Modules: Develop effective assessments and learning modules based on existing documentation and training materials to ensure teams and clients are well-versed in product features
Documentation Management: Collaborate with the head of product and product support specialists to monitor development tasks, ensuring all documentation is current and accurately reflects product enhancements
Requirements:
Excellent verbal and written communication skills to effectively collaborate with cross-functional teams, such as development, design, and marketing
Experience with project management tools such as Jira, Trello, or Asana
Basic understanding of product management principles
Experience creating flowcharts or process flows
Nice to have:
Experience or interest in using large language models and prompt engineering
Exposure to and experience with tools and technologies such as Chat GPT, Scribe, and Figma.
Benefits:
25 days annual leave per year plus bank holidays
Opportunities for flexible working hours, encouraging everyone to have a healthy work-life balance
Company-funded social events
For employees who choose to work in the office, MEG offers cycle-to-work and public transport commuter schemes and encourages employees to take part
Investment into your professional development and opportunities for career progression
Comfortable office space in a co-working environment in Dublin city for those who prefer hybrid or office-based working arrangements
An open and democratic work culture where everyone can contribute, learn and teach
Equal Opportunities
We are a global team with a global mindset. Cherishing and protecting diversity is core to our company culture. We are always looking to diversify the talent in our team. If you feel you don’t quite meet all the criteria in the job description but have the potential to do the role, we’d still love to hear from you.