AllGo are currently hiring for a Customer Service and Admin Executive on a fixed term contract from Oct 2026 to Jan 2027.

About The Role:

This role is all about making sure we provide the best customer care and service to our AllGo Mastercard corporate and consumer clients in the peak period in November & December.

Key Responsibilities:

• Providing a professional, friendly and helpful service to our clients and customers.
• Handling corporate queries by phone and email (eg sales or order queries).
•  Handling cardholders’ queries by phone and email (eg card activation, spending queries etc).
•  Using our CRM system to open support tickets and to update and resolve these tickets.
• Working efficiently to meet our service SLAs.
• Processing card replacements, order amendments and order cancellations.
• Helping the Orders Team with client onboarding, invoicing, processing and dispatching gift card orders.
• Other office admin duties as required.

Key Requirements:

• Have some experience in a similar customer service or admin role.
• Be enthusiastic, friendly and helpful.
• Enjoy interacting with customers by phone and email – both corporate and consumer.
• Be resilient under pressure.
• Like problem solving and being creative to find solutions for customer issues.
• Work well as part of a team and have initiative to work independently.
• Be a quick learner and show high attention to detail.
• Be highly competent with Microsoft Office products.
• Ideally have prior experience of using CRM systems, particularly HubSpot.

We have two starting dates and two finishing dates that you can choose from-

Batch 1:  Monday, 19.10.2026 to Friday, 15.01.2027 or Thursday, 24.12.2026

Batch 2: Monday, 09.11.2026 to  Friday, 15.01.2027 or Thursday, 24.12.2026

• Our basic working week is Monday to Friday 9am to 5:30pm with an hour (unpaid) for lunch, giving a standard working week would be 37.5 hours per week.
• You will be required to work the four Saturdays before Christmas (paid at the standard hourly rate) –
  • Sat 28th Nov 2026 (09:00 – 17:00)
  • Sat 5th Dec 2026 (09:00 – 17:00)
  • Sat 12th Dec 2026 (09:00 – 17:00)
  • Sat 19th Dec 2026 (09:00 – 17:00)
• During the two peak weeks of AHOD (All Hands On Deck), you will be required to work extended hours (paid at the standard hourly rate) –
  • AHOD 2026: Mon 7th Dec – Fri 18th Dec 2026
  • AHOD Working Hours: Mon-Fri 08:30 – 18:30, with 30 minutes lunches (provided by AllGo).

What is the pay?

• Our standard hourly rate is €15.50 per hour, paid monthly.
• We offer a tax-free performance-based incentive programme, allowing you to earn €100s of euro in tax-free gift cards at the end of your contract (up to a maximum of €1,500).

Why work in AllGo Mastercard?

• City Centre Location
  You’ll love the buzz in our city centre office in the Digital Hub. AllGo’s offices are located on Thomas Street in Dublin 8, just fifteen-minute walk from St. Stephen’s Green, and well served by train, bus and Red LUAS. Secure bicycle parking available.
• Flexible Contract Dates
  We offer flexible start and end dates (see above).
• Hands-On Training
  You will receive full training and gain hands-on experience from day one to perfect your skills and knowledge.
• Opportunity for Career Progression
  Our clients include some of the biggest companies in Ireland, and your CV will be greatly enhanced by working in AllGo. You could also be offered a permanent role in AllGo at the end of your contract.
• Great Team
  You’ll be working in an enthusiastic, dynamic team with a positive can-do attitude.
• Make a Difference
  Every person in AllGo has a direct impact on how the company performs, and you can see the results of your work immediately. You’re not confined to a department or narrow job description. We encourage everyone to be proactive, make a difference, and take satisfaction from being a key part of a highly ambitious team of professionals.

For More Information:

Check out our website – www.allgogiftcard.com or watch our We Are AllGo! video on YouTube.

How To Apply:

Please send your CV to jobs@allgogiftcard.com by Monday, 12th October.

About AllGo:

AllGo Mastercard Gift Card is used by 15,000 Irish businesses to reward their employees tax-free on the €1,500 Small Benefit Scheme (see allgogiftcard.com).

One Card, MilIions of Choices. The AllGo Mastercard Gift Card can be used anywhere that accepts Mastercard® – instore, online, or abroad. That’s 50 million places worldwide! Available in both physical and digital formats, AllGo is the top-rated gift card on Google for choice and service. AllGo Mastercard is part of AllGo Group, an award-winning Irish company that inspires & rewards people to go the extra mile. In addition to the AllGo Mastercard Gift Card, AllGo Group’s brands include Amplify (a world-class technology platform for managing employee recognition, incentive & reward programmes – see www.amplifysuccess.com), and AllGifts.ie (Ireland’s largest instant gift voucher website see www.allgifts.ie).